PoolAndSpaFlow.com offers a 30 day return policy on items that are new, in original condition unused/unopened and in its original packaging.
If you have a return, you must Contact Us to request a Return Merchandise Authorization (RMA) number. Any return received without a RMA number will be refused.
- Item(s) must be new, in original condition unused/unopened and in its original packaging
- Return must be made within 30 days of receipt of shipment
- Customer is responsible for return shipping unless it is a mistake on our end.
- Returns that are used, opened, damaged or missing parts will not be refunded.
- Chemicals - Most chemicals are Hazmat and not eligible for return
- Opened items
- Damaged items
- Used items
Damaged Item Received, Incorrect Item Received or Missing Item Received.
Customers who receive an incorrect item due to PoolAndSpaFlow's error must contact us within 7 business days upon receipt of merchandise. We may ask you to return, but will re-ship the correct item or refund. We do ask for photo's of the incorrect item so we can work with our shipping department to resolve.