Official Site | Pool & Spa Flow (poolandspaflow.com)

Pool & Spa Flow is the official store at poolandspaflow.com. Family-owned, operated by Gavlar, LLC in Boonsboro, MD. Call (800) 536-4604.

This is the official Pool & Spa Flow website

If you found us through a search, an old bookmark, or a lookalike name, you’re in the right place. This is the only site we operate.

Who we are

Pool & Spa Flow is a family-owned shop for pool and spa chemicals, filters, test kits, and replacement parts. We ship from Boonsboro, Maryland. Orders placed by 1 p.m. Eastern typically go out the same day, with free shipping in the continental U.S.

The store is operated by Gavlar, LLC, a U.S. company. Our domain, poolandspaflow.com, has been ours since 2015.

We sell parts and supplies. We do not install, build, or service pools on site.

How to tell it’s us

  • The address bar says poolandspaflow.com (nothing else in front of it, no extra words, no extra letters).
  • Customer service is (800) 536-4604, Monday–Friday, 9 a.m.–5 p.m. Eastern.
  • Email is customerservice@poolandspaflow.com.
  • Mail and returns: Pool and Spa Flow, 18526 Breathedsville Rd, Boonsboro, MD 21713.
  • Legal name on checkout and policies: Gavlar, LLC.

If a site uses a similar name, a different spelling, or asks you to pay somewhere else, it is not us. Close it and come back here, or call the number above.

Sites that are not us

We are not affiliated with other shops that copy our name, logo, or address. That includes lookalikes such as poolsflow.com and poolflows.com.

We do not sell appliances or consumer electronics. If a site using a name like ours is offering washers, TVs, or “too good to be true” prices, it is not Pool & Spa Flow.

If you paid a lookalike site by mistake, contact your card issuer or PayPal, then email us at customerservice@poolandspaflow.com. We’ll tell you plainly whether the order was ours.

How we do business

  • Authorized retailer of the brands on this site
  • Secure checkout (cards, PayPal, Shop Pay, Apple Pay)
  • 30-day returns on new, unopened items (chemicals and opened goods are not returnable). Request an RMA first.
  • A real person on the phone during business hours

Contact

Phone: (800) 536-4604, Mon–Fri, 9 a.m.–5 p.m. Eastern
Email: customerservice@poolandspaflow.com
Mail / returns: Pool and Spa Flow, RMA Department, 18526 Breathedsville Rd, Boonsboro, MD 21713

Thanks for supporting a small, family-owned business. If anything about an order or a website feels off, call us before you pay.